Massage Envy - Bloomington - Normal at 314 Towanda Avenue #310, Normal, Illinois.

I am very disappointed in Massage Envy. I was a member for over 2 years, paying a significant monthly fee and decided that I was going to cancel my membership at the end of the year. I was given 2 $100 gift cards as gifts this past holiday seasons and had the worker at the desk put them on my account. Somehow the money was not properly put onto my account and I didn't have the physical cards anymore. Only 1 gift card was showing up on my account. I also had points on my account from being a regular customer. When I called in to inquire about how many sessions I had left and how much money I had left on my gift card the manager said $35! What happened to the $200 I was given? I didn't use all of it. In addition to that, when I did cancel, the girl at the desk said I had until March to use any left over sessions and gift cards on my account at the member rate. I was going to schedule 1 last massage using the $35 gift card and the points I earned but the manager was only going to give me the non-member rate! Unbelievable. It was going to be $80 for a 60 minute massage which is actually 50 minutes because they cut the massages 10 minutes short. Do NOT use massage envy unless you want to be ripped off and mistreated. They have no customer loyalty. What an embarrassment. The manager should have done whatever he could to regain my confidence in Massage Envy but instead his customer service skills lacked significantly and for that reason I will never spend another dollar at Massage Envy.